In the digital age we live in, banks, like many organisations, need to reinvent themselves. Although digital is already part of everyday banking, we believe that customers are looking for what we call "hybrid experiences" to meet their financial needs. They are looking for experiences that combine technological solutions and self-service with human expertise and support. The new branch layout reflects BNU's ambition and commitment to rethink the service model in line with customer expectations and preferences.

One of the main objectives of the current renovation project was to bring in natural sunlight through the existing large façade windows, skylight and double-height folding glass doors, and to enhance the visual dialogue between the private and public spaces. "The digital age means accessibility and transparency conveys this idea of openness, where one can feel that the energy of the bank is working with and for the people. This latter concept was materialized through the new generatrix of the GRG profiles and lighting fixtures that originate from the ceiling.

We took the curved layout plan, a circumference with a certain width, and used its hypothetical center to create concentric radial lines that stretch towards the outer boundary of the façade, propelling a dynamic gesture to achieve a seamless space. As a result, the back office, behind the attending counters, became visually and physically connected to the customers on the forefront and even communicating at the street level.