The primary procedure room, with its centrepiece refractive laser equipment, is pulled to the front of the space, facing the pedestrian concourse and screened behind a sweeping glass block wall. The glass block, in two variations of transparency, yields a refracted glimpse of the optical equipment beyond with interior curtains available for complete privacy during procedures. Clients are greeted in a smaller reception area and ushered through an undulating corridor to a discreet lounge beyond washed in natural light from a flanking exposure.

The privacy of the interior lounge was a critical design and operational feature of the client experience. The visual and acoustic separation from the front of house allows for peaceful meditation, contemplation, and recovery in the moments immediately preceding or following a procedure. The cold, impervious glass and concrete surfaces are balanced with warm wood tones and plants that introduce organic, natural elements to the client journey. Colourful glass pendants define a seating area with furniture that evokes a comforting, embrace with high backs and oversized, upholstered curves.

Neutral-toned curtains can divide the flexible space to separate client and staff centred zones when desired. The space is a quiet retreat from the pedestrian concourses beyond. Visitors, at every stage of the client journey, are meant to feel welcomed, supported, and their privacy protected in a comfortable, peaceful environment.